|
|
 |
Wow the Customer
So, you own a bar. It's not the only bar in town and possibly not even the only bar on your street. You might even be like some of our clients and be one of seven bars on the same small street all battling for the same customers.
How are you going to stand out from the crowd? What will set you apart from the other bar businesses? One word: Service. Get it wrong and you'll blend into obscurity, but get it right and your customers will be your biggest promoters. Wowing the customer is what it's all about. The points of difference, the detail, the attention and genuine hospitality.
This section on ManageYourBar will help you wow the customer and keep them coming back again and again.
|
AUDIO: Why Amazing Customer Service Starts with an Interview
During our interview, Katheryn shares with us: The most important questions to ask during an interview (not what you might think!),How to ensure that reference checking gets you the truth about the employee, How to ensure the staff you hire are the best applicants every time and much more . . . keep reading
|
How to turn a complaint into a satisfied customer and repeat business
If you deal with a customer complaint successfully then you will gain loyalty and most probably a return visit from that customer. If you mishandle or disregard the customer complaints then you will lose valuable business and in turn will lose further potential revenue from this customer and also from the people who he will tell of his poor experience. . . . keep reading
|
AUDIO: Why Staff Should Be Interviewed 5 Times
Kevin W. Foster, is a 25 year veteran of the hospitality industry, with 22 of those years employed by Four Seasons Hotels and Resorts. Mr. Foster's extensive conference and catering experience includes coordination/management of Fortune 500 corporate, sporting and special events. Mr. Foster currently serves on the Editorial Board for Texas Meetings + Events Magazine and is the Pre-Opening Consultant for La Torretta Del Lago . . . keep reading
|
AUDIO: We Are Not Order Takers, We Are Salespeople
Victoria Meyers is a hospitality executive with 20 years of experience in problem resolution, staff enhancement, fiscal prowess, embodied with a "whatever-it-takes" attitude of creating fond memories and experiences for guests, while building market share, containing costs, with a passion for sales and marketing initiatives to drive revenues and profit margins. . . . keep reading
|
|
|
Opening a Bar
