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Don't ignore the brand your customers create for your business
What most business owners fail to recognize is that their customers are already busy creating their brand for them. They're doing it on Facebook, on Twitter, on Instagram and more. The worst thing you could do is ignore this. . . . keep reading

The dangers of mixing personal opinions with business on social media

As the number of social media users increases, so too do the ways that we can use our social media profiles to log in, interact and engage on news websites, forums, etc. Have you considered the implications of logging in to comment on other websites while still logged in as your business? . . . keep reading

The ONLY way for bars & restaurants to deal with review sites.

One of the first things a customer sees when they Google your business is the corresponding star ratings and reviews from the likes of Yelp, Google Local, Foursquare etc. There is no denying that these ratings make a difference. . . . keep reading

How to WOW your customers with THEIR credit card.

There can be few things your customers do more often in your bar/restaurant (apart from eating and drinking!) than handing over their credit/debit card for payment. This transaction has become so normal and such a part of your business that it can be easy to overlook the wow and marketing potential contained therein! . . . keep reading

Stop with the set pieces when training your staff.

Can attitude outweigh skill? In some instances perhaps. By all means training a staff to a required service level should be at the top of any bar/restaurant priority list, but at some point you have to step back and let personalities come to the fore. . . . keep reading

5 creative ways to use Twitter in your Bar/Restaurant.

Twitter can be a valuable asset when interacting with your customers on a daily, almost instantaneous basis. Inquiries, questions, daily specials, weekly events - these are all elements that can be captured and taken to another level with the interaction that a vibrant Twitter network can provide. . . . keep reading

How you're killing your business with tension.

Think a first impression only matters on a job interview? Well surprise, your customers are interviewing you each time they come through the door. Attitude and atmosphere can be a game changer when your goal is a restaurant with a positive vibe. . . . keep reading

Why Bar/Restaurant owners should NOT blog!

Are you attempting to be a jack of all your restaurant gigs, but master of none? Maybe blogging isn't what you need. Maybe doing what you are good at is what you need to focus on. . . . keep reading

Stop treating your customers like transactions!

Are you creating a conversation with your customers? Are you interacting with them daily? Or are you treating them like a routine transaction? Don't commit the cardinal sin. Engage them. . . . keep reading

Are you fluent in the language of hashtag?

If you aren't a regular user of Twitter, you may be confused as to why you're seeing more and more words prefaced by the "#" symbol in your daily life. . . . keep reading

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TESTIMONIALS

Here's what our members are saying ...

"I would just like to say that your service is top quality,well presented,easy to use,and a great service to have in running a bar."

Jerry O'Brien, De Lacy's Irish Bar,Riga,Latvia

"Fantastic website, well done!"

Jon Smyth,
Western Australia

"I continue to download worksheets and spreadsheets to help with staff training and running the bar. Great Website!"

Danny Fitzpatrick
Ireland

"The forms and templates have saved me a ton of time! I wish I'd found the site sooner"

Roger Hague
Naples, FL